Support
Can't find an answer here? Write to tomer13463@gmail.com and we'll get back to you.
How do I connect a child?
On the parent's device, open the children screen and create an invitation code. On the child's device, install the app, choose "I'm the child" and enter the code. The code is single-use and expires shortly; a new one can be created at any time.
The parent isn't seeing an updated location
Background location only runs after it is approved on the child's device. On that device check Settings → Privacy & Security → Location Services → Where's My Child?, and choose "Always". It is also worth making sure iOS Low Power Mode is not restricting the app.
If the child force-quit the app (swiping it away), iOS stops letting it run. Arrival and departure alerts keep working, but ongoing location updates resume the next time the app is opened.
It says "unavailable" — what does that mean?
The child's device is not responding right now: it is switched off, in airplane mode, or has no network connection. The values shown are the last ones received. Tapping "Update now" checks immediately whether the device responds.
Arrival and departure alerts aren't arriving
Make sure notifications are allowed for the app on both devices, that a safe place with a location has been set, and that background location is active on the child's device. On the free plan, two safe places send alerts; any additional place is marked as inactive in the app.
Screen time isn't blocking apps
Screen time management is based on Apple's Screen Time and requires a one-time approval on the child's device. If blocking is not working, open the screen time screen on the child's device and confirm that the permission was granted and that apps or categories were selected.
Managing the subscription
The subscription is monthly and renews automatically. Managing, changing or cancelling it is done through your Apple account: Settings → your name → Media & Purchases → Subscriptions. Cancellation takes effect at the end of the current billing period.
Deleting your account and data
You can delete the account from within the app, on the account screen. Deletion removes the family's data from the server. You can also contact us by email and we will handle the request.
Contact
For questions, problems or privacy requests: tomer13463@gmail.com. We aim to reply within two business days.